Frequently Asked Questions (English)

 

How can I install the CoroPrevention mobile application at the start of the study?

At the start of the study, you do not need to download and install the CoroPrevention mobile application on your own. During one of your first visits in the trial centre, you will complete the installation together with the case nurse.

 

How can I create an account for the CoroPrevention mobile application?

Your account is created automatically by the system. You do not need to register in any way.

 

How can I log in to the CoroPrevention mobile application?

You can log in to the CoroPrevention mobile application by filling in your study id and scanning the QR code that you received on paper from the case nurse. Alternatively, you can log in using your study id and passphrase. You can find your study id and passphrase on the paper that you received from the case nurse at the start of the study.

 

What should I do if I have lost the document with my login credentials?

If you lost the document with your login credentials (study id, QR code, passphrase), you can call the case nurse to get a copy of the document by mail or by post. Alternatively, if you still remember your study id and passphrase, you can log in using these.

 

What should I do if I have lost my smartphone?

In case you lost your smartphone, you should contact the case nurse. As such, the case nurse can make sure that your data is safe and that the person that finds your smartphone cannot view your personal data. Afterwards, you can install the CoroPrevention mobile application on your new smartphone. Your progress is not lost. You can just continue using the application from where you left off last time.

 

Can I use the CoroPrevention mobile application on multiple smartphones?

You can use the CoroPrevention mobile application on only one device (smartphone or tablet). We recommend that you install the application on the device that you carry with you during the day (e.g., your personal smartphone).

 

What should I do if I have a new smartphone?

To install the CoroPrevention mobile application on a new smartphone, you have to complete the following steps:

1.     Go to either the Apple Store or the Google Play Store on your smartphone

2.     Search for the CoroPrevention mobile application

3.     Download the CoroPrevention mobile application

4.     Log in to the CoroPrevention mobile application

When you need to install the CoroPrevention mobile application on a new smartphone, you should also install Google Fit (https://support.google.com/fit/answer/6075066?hl=en&ref_topic=6090404) or Apple Health (https://support.apple.com/en-us/HT203037), enable step tracking, and preferably use the same email address to log in to these apps as on your old smartphone. When you have a new smartphone, your progress is not lost. You can just continue using the application from where you left off last time.

 

In case you do not succeed in installing the app, you can call the case nurse for help.

 

How can I reinstall the CoroPrevention mobile application?

To reinstall the CoroPrevention mobile application on your smartphone, you have to complete the following steps:

1.     Uninstall the CoroPrevention mobile application from your smartphone

2.     Go to either the Apple Store or the Google Play Store on your smartphone

3.     Search for the CoroPrevention mobile application

4.     Download the CoroPrevention mobile application

5.     Log in to the CoroPrevention mobile application

 

When you want to use the CoroPrevention mobile application, you should also have Google Fit (https://support.google.com/fit/answer/6075066?hl=en&ref_topic=6090404) or Apple Health (https://support.apple.com/en-us/HT203037) installed on your smartphone and step tracking in this application needs to be enabled. If you just reinstall the CoroPrevention mobile application without deleting Google Fit or Apple Health, there is no need to install these apps again. However, if you erased your entire smartphone data and need to reinstall everything, you should also reinstall Google Fit or Apple Health again, enable step tracking, and preferably use the same email address to log in to these apps as before. When you reinstall the application, your progress is not lost. You can just continue using the application where you left off last time.

 

Which application functionalities can I use when I do not have an internet connection?

When you are offline (i.e., when you do not have internet connection), you cannot use the CoroPrevention mobile application. Only the following functionalities are available when you do not have internet connection:

●     Receiving Android/iOS reminders to take medication

●     Viewing the PDF with your medication prescription (if you downloaded this PDF file before going offline)

●     Viewing the PDF with medication recommendations, to show it to your general practitioner (if you downloaded this PDF file before going offline)

 

When you do not have an internet connection, please note down carefully any relevant changes (e.g., to your medication prescription), so you can register these changes in the CoroPrevention mobile application when you have internet connection again.

 

Can I use the CoroPrevention mobile application outside my homeland (e.g., when I’m on holiday)?

You can use the CoroPrevention mobile application in another country. Remember to update the time of your smartphone to the local time zone, to receive the reminders at the same time as usual.

 

Does the CoroPrevention mobile application use any other applications?

The CoroPrevention mobile application uses Google Fit or Apple Health to track your steps. Depending on the type of your smartphone, you only need to install Google Fit or Apple Health:

●     On iPhones (iOS devices), you need Apple Health, which is already installed by default. Furthermore, you need to ensure that step tracking is enabled (https://support.apple.com/en-us/HT203037).

●     On any other smartphone (Android devices, e.g., Samsung, Huawei, Xiaomi), you need Google Fit, which you need to install from the Google Play Store. Furthermore, you need to enable step tracking (https://support.google.com/fit/answer/6075066?hl=en&ref_topic=6090404).

 

What is Google Fit?         

Google Fit is an easy-to-use application that collects your daily activity data in order to manage your health and fitness. You can download Google Fit on your Android or iOS smartphone. However, only for Android devices (e.g., Samsung, Huawei, Xiaomi) you have to download Google Fit to be able to use the CoroPrevention mobile application. 

 

What is Apple Health?   

The Apple Health application comes built into each Apple smartphone (i.e., iPhone). The Health application gathers health data from your iPhone, Apple Watch, and other (health or fitness) applications that you already use. The CoroPrevention application only uses the recorded steps from the Apple Health application. Note that the Apple Health application is not available for Android devices (e.g., Samsung, Huawei, Xiaomi).

 

Can I use the CoroPrevention mobile application on a tablet?

Yes, you can use the CoroPrevention mobile application on a tablet, but we recommend that you install the application on the device that you carry with you during the day.

 

Can I use the CoroPrevention mobile application on a computer or laptop?

No, you cannot use the CoroPrevention mobile application on a computer or desktop. You can only use the CoroPrevention mobile application on a smartphone or tablet.

 

What should I do if the CoroPrevention mobile application crashes?

If the CoroPrevention application crashes, keeps crashing or is not responding, there are multiple options that you can try to fix this issue:

●     Restart your smartphone

●     Update the application

●     Check the application permissions in your smartphone’s settings

o   For iOS, the following permissions need to be enabled: Background App Refresh, Mobile Data, Camera, Photo Library Access (for pictures of medication).

o   For Android, the following permissions need to be enabled: Camera, Storage, Files and media (for pictures of medication).

●     Free up storage space on your smartphone

●     Reinstall the applicationlication

In case none of the solutions above works for you, you can contact the case nurse. The case nurse can help you resolve the issue.

 

What should I do if I can no longer find the CoroPrevention mobile application on my smartphone?

It is possible that you have accidentally deleted the CoroPrevention mobile application from your smartphone. In that case, you need to reinstall the application and then log in to the application using your login credentials.

 

Note that it is also possible that you accidentally only removed the shortcut for the CoroPrevention mobile application from your home screen. You can add the shortcut for the CoroPrevention mobile application again to your home screen from the overview of all your installed applications.

 

Can I use the CoroPrevention mobile application when I do not have an internet connection?

If you do not have an internet connection, you can still use the CoroPrevention mobile application. However, the functionalities that are available without internet connection are limited.

 

How can I uninstall the CoroPrevention mobile application?

The simplest way to uninstall the CoroPrevention mobile application is as follows:

1.     In the overview of your applications, touch and hold the CoroPrevention mobile application icon

2.     Tap the button to remove the app

3.     Confirm that you want to delete the application

 

Alternatively, you can also delete the CoroPrevention mobile application from your smartphone’s settings.

 

How can I enable accessibility features?

Accessibility features can help you in using the CoroPrevention application more easily. If you want to enable accessibility features:

1.     Go to your smartphone's settings

2.     Go to accessibility

3.     Enable the accessibility features that you want to use

 

If you cannot find the accessibility features on your smartphone, you can ask the case nurse to assist you.

 

Where can I find more information about the functionalities of the CoroPrevention mobile application?

You can find more information about the CoroPrevention mobile application in the user manual. You can find the user manual in the “About” section of the CoroPrevention mobile application (i.e., in the three dots menu, at the upper-right corner). If you prefer to read the user manual on paper, you can ask the case nurse for a printed copy.

 

What should I do if I cannot add a picture in the CoroPrevention mobile application?

You should grant the CoroPrevention mobile application access to your smartphone’s camera and/or gallery application. Granting permissions can be done in your smartphone’s settings.

 

What should I do if I do not receive Android/iOS reminders from the CoroPrevention mobile application?

You can follow the next steps to enable the Android/iOS reminders for the CoroPrevention mobile application:

1.     Go to your smartphone's settings

2.     Go to notifications

3.     Tap the CoroPrevention mobile application

4.     Turn the notifications on

 

How can I update the CoroPrevention mobile application?

You can update the CoroPrevention mobile application either manually or automatically. We advise you to turn on automatic updates.

The update procedure is slightly different for Android (e.g., Samsung, Huawei, Xiaomi) and iOS smartphones (iPhone).

Manual update:

For Android devices (e.g., Samsung, Huawei, Xiaomi):

1.     Open the Google Play Store

2.     In the home screen of the Google Play Store, tap the Google profile icon at the upper-right corner

3.     Tap “Manage apps & device”

4.     Scroll to see the pending updates and release notes. If there is an update available for the CoroPrevention mobile application, tap on “Update” to perform the update. Alternatively, you can tap “Update All'' to perform all available updates.

 

For iOS devices (iPhone):

1.     Open the App Store

2.     Tap your profile icon at the upper-right corner

3.     Scroll to see the pending updates and release notes. If there is an update for the CoroPrevention mobile application, tap on “Update” to perform the update. Alternatively, you can tap “Update All'' to perform all available updates.

 

Automatic update:

For Android devices (e.g., Samsung, Huawei, Xiaomi):

1.     Open the Google Play Store

2.     In the home screen of the Google Play Store, tap the Google profile icon at the upper-right corner

3.     Tap “Settings”

4.     Tap “General”

5.     Tap “Network preferences”

6.     Tap “Auto-update apps” then select one of the following:

▪       Over any network
Note: Data charges may apply

▪       Over Wi-Fi only

▪       Don't auto-update apps

Note: You will have to manually update your apps

 

For iOS devices (iPhone)

●     Go to your smartphone’s settings

●     Tap “App Store”

●     Turn the “App Updates” on.

 

Is it necessary to do the CoroPrevention mobile application updates?

CoroPrevention mobile application updates ensure compatibility with new Android/iOS versions, fix errors, and introduce new features. Therefore, we strongly recommend that you do the CoroPrevention mobile application updates as soon as possible.

 

How can I change the language of the CoroPrevention mobile application?

You cannot change the language of the CoroPrevention mobile application. When you download the CoroPrevention mobile application from the Google Play Store or App Store, your smartphone’s language is used to set the language for the CoroPrevention mobile application.

 

What happens if I log out of the CoroPrevention mobile application?

After you log out of the CoroPrevention mobile application, you cannot use any of the functionalities of the CoroPrevention mobile application and you will no longer receive Android/iOS reminders.

It is not necessary to log out of the CoroPrevention mobile application after every usage.

 

Can I couple my smartwatch or activity tracker with the CoroPrevention mobile application?

Yes. If you couple your smartwatch or activity tracker with Google Fit or Apple Health, the data that is collected by your smartwatch/activity tracker will be automatically transferred to the CoroPrevention mobile application.

 

If your smartwatch/activity tracker cannot be coupled with Google Fit or Apple Health, you can still manually edit your step count in the CoroPrevention mobile application.

 

How can I snooze the CoroPrevention mobile application for a given amount of time?

By activating the “Do not disturb” functionality of your smartphone, you can turn off the Android/iOS reminders of the CoroPrevention mobile application for a given amount of time. You can find the “Do not disturb” functionality in your smartphone’s settings.

 

How can I log out of the CoroPrevention mobile application?

You can select “Log out” in the three dots menu, at the right-upper corner.

 

How can I install Google Fit?

Google Fit is required only for Android devices (e.g., Samsung, Huawei, Xiaomi). You can install Google Fit from the Google Play Store.

How can I install Apple Health?

You do not need to install the Apple Health application, because it comes built into each iPhone.

How can I setup Wi-Fi/3G/4G on my smartphone?

Wi-Fi setup

For Android devices (e.g., Samsung, Huawei, Xiaomi):

Keep in mind that not all Android smartphones work the same, so some of these steps may vary slightly among different models and manufacturers.

1. Go to your smartphone's settings

2. In the section “Network & Internet”, tap “Network & Internet”

3. Select “Wi-Fi”

4. Turn the Wi-Fi toggle on

5. Under “Network”, you can see the list of all nearby Wi-Fi networks that your smartphone detects

6. Select the name of your home network

7. Type in its password when prompted

 

For iOS devices (iPhone):

1. Go to your smartphone's settings

2. Tap the section “Wi-Fi”

3. Make sure Wi-Fi is enabled, which will have a green toggle to show it's turned on

4. Under “Network”, you can see the list of all local Wi-Fi networks that your smartphone detects

5. Select the name of your home network

6. Type in its password when prompted

 

For both types of smartphones (Android and iOS), ensure “Auto reconnect” is enabled. This ensures that your smartphone will automatically connect to your Wi-Fi network when you are at home.

 

3G/4G setup

For Android devices (e.g., Samsung, Huawei, Xiaomi):

1.     Go to your smartphone's settings

2.     Tap on “More”

3.     Tap on “Mobile network”

4.     Tap on “Preferred network type”

5.     Choose “4G/3G/2G (auto)”

 

For iOS devices (iPhone):

1.     Go to your smartphone's settings

2.     Tap on “Mobile Data     ”

3.     Ensure the “Mobile       Data” toggle is turned on

4.     Tap “Mobile       Data Options”

5.     Tap “Voice & Data”

6.     Tap one of the following options:

●     4G

●     3G

7.     Tap the VoLTE switch on or off

●     Note: tap “Voice & Data” to use data (e.g., Internet, iMessage) during calls when Wi-Fi isn't available

●     3G/4G is enabled when a checkmark is present

Please note that charges apply for 3G/4G.

 

How can I contact the case nurse or the trial centre?

In the CoroPrevention mobile application, you can select “Info case nurse” in the three dots menu, at the right-upper corner. In the “Info case nurse” screen, you can view the contact information of the case nurse, so you can call him/her.

 

Who can I contact if I have a problem with the CoroPrevention mobile application?

If you experience any problems with the CoroPrevention mobile application, you can contact the case nurse.

 

How can I update my personal information (e.g., name, email, phone number)?

You cannot update any personal information (e.g., name, email, phone number) in the CoroPrevention mobile application. If any of these change, please contact the case nurse.

 

Is my personal data safe and who can access my data?

The data entered in the CoroPrevention mobile application, the questionnaire application (on the tablet), and the CoroPrevention caregiver dashboard (used by the case nurse) is transferred and stored encrypted and securely. This means that the data can only be accessed through the applications by authorized users (patient, case nurses and site investigators). System administrators and developers, offering support and maintenance on the applications, will not be able to read the data.

Other varied security measures are taken to protect the data, such as but not limited to multifactor authentication for specific roles, firewall protection, extensive logging and audit trail, and security incident monitoring. Partners developing and hosting the CoroPrevention Tool Suite are ISO 27001 certified.

During and after the study, data is pseudonymized and used for monitoring (safety) and research purposes, only by the parties involved in the CoroPrevention Consortium.

More information about data privacy is included in the informed consent form and the privacy policy in the Apple App Store and Android Play Store.

Where is my personal data stored?

Data collected through the CoroPrevention mobile application, the questionnaire application (on the tablet), and the CoroPrevention caregiver dashboard (used by the case nurse) will be stored encrypted in a highly secured data centre within the EU. Data will only be accessed within the EU by the different stakeholders of the CoroPrevention Consortium.

When not connected to the internet, data from the CoroPrevention mobile application can be stored temporarily on your mobile device.

 

Can I ask to remove my personal data? 

As per GDPR article, you may request to remove your personal data. You can address this question or any other privacy related questions to the case nurse. However, for vigilance and safety reasons the investigational site can ask you to retain your contact details. Please refer to the informed consent documentation for further details and agreement with the investigational site.